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We, Prudential plc, take the privacy and protection of your personal information seriously.
So we’ve set out below information about our processing of your personal information, what rights you have, and how you can get in touch if you want to know more.
When we say personal information, we mean information about you, such as your name, contact details and IP address. We collect personal information from you that is necessary for us to either provide you with the product or service you’ve requested or to comply with statutory or contractual requirements. Unfortunately, if you don’t provide all of the information we require this may mean we are unable to provide our products and services to you.
We’ll share your personal information within the Prudential Group and our vendor who support the upkeep of this website.
We won’t keep your personal data for any longer than is necessary, either to comply with the law or to ensure that we are complying with our obligations to you and other third parties.
When it comes to how we use your personal information, where local laws provide you with the rights, you may:
If you want to do any of these things, or would like an explanation as regards these rights, we’ve explained how you can get in touch in the Contact Us section.
If you do need to speak to us, it’ll be useful to have to hand that the data controller of your personal information is Prudential plc.
We may monitor or record calls or any other communication we have with you. This might be for training, for security, or to help us check for quality.
If you give us personal information about another person (or persons), we’ll take that to mean they have appointed and authorised you to act on their behalf. This includes providing consent to:
If for any reason you are concerned as to whether you are permitted to provide us with the other person’s information, please contact us on the phone number below before sending us anything.
When you visit our website, our web server collects basic information such as your internet service provider's domain name, which pages you accessed on our site, and the time and date you accessed these pages for the cookie purposes detailed below.
We use this information only to analyse the use of our website to help guide improvements.
When you visit our website, we use cookies, which are small pieces of information that allow us to maintain your connection to our website. This website may use cookies for detecting what kind of device you have in order to present content in the best way, for a language switch and/or for other purposes. You can refuse the use of cookies.
We have listed all the cookies currently used on this website. What cookies your device downloads depends on the pages or services you use on this website or how you were brought to this website.
We will implement Google Analytics 4 (GA4) in this website. For GA4 cookies, GA website ([GA4] Cookie usage on websites - Analytics Help) state two cookie will be set by GA4.
You may refuse the use of cookies by selecting the appropriate setting from the cookies consent banner when you visit the website in your browser.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses regional data centers to ensure your web and mobile app user measurements are sent to Google Analytics as quickly and securely as possible.
When Analytics establishes a connection with the closest available Google data collection center, measurement data is sent to Analytics over an encrypted HTTPS connection. At the collection centers, the data is further encrypted before it's forwarded to Analytics processing servers.
We may automatically process some technical data such as your Internet Protocol (IP) address to determine the optimal local data center.
In GA4, IP addresses are used at collection time to determine location information (country, city, latitude and longitude of city) and then discarded before data is logged in any data center or server.
In Universal Analytics, you can opt in to IP masking. When IP addresses are masked, the masking takes place before the data is ever logged in any data center or server.
Learn more about IP masking
Learn about Google’s data center locations
Prudential PLC treats all the data held with the utmost care and security.
If want to exercise your rights or if you require any other information about any other part of this notice, you can contact us in a number of different ways
Write to us at: Privacy Manager Prudential plc 5th Floor 10 Old Bailey London EC4M 7NG
Email us on: GHO.dataprotection@prudentialplc.com
Phone us on: 020 3977 9294
Contact details for M&G and Prudential UK customers and policyholders
